How do I return something?

It’s easy — simply visit our Returns Center. There you can register your return using your email address and order number.

I need a return slip. How do I get it?

You can find all the information about returns in our Returns Center. There you’ll also find detailed step-by-step instructions on how to proceed. All you need is your email address and order number.

What about shipping costs for refunds?

Please note that shipping costs are not refundable. Shipping charges are not included in refunds for returns or exchanges.

What should I do if I have problems with the Returns Center?

If you experience issues with the Returns Center, it may be because the 14-day return period has expired or the delivery took too long.
Don’t worry — we can check the tracking number to confirm when you received your order and will gladly assist you in processing the return manually.

Germany

Shipping within Germany is handled by DHL.
The estimated delivery time is 2–5 business days, depending on DHL’s current shipment volume.

Switzerland

Shipping is carried out by UPS.
Please note that customs fees and import duties imposed by the Swiss authorities may apply.
These costs are not included in the shipping fee and must be covered by the customer.
We recommend checking the applicable import regulations in advance.

United Kingdom (England)

We ship to England via UPS.
Due to current customs regulations, all prices on our website are displayed without VAT.
Additional customs fees and import duties may apply.
We are currently working on a transparent solution for our local customers.

United States (USA)

We also ship to the USA using UPS.
Please note that customs fees, import taxes, and documentation charges may apply.
These are not included in the shipping price and are the responsibility of the customer.
As import regulations differ by US state, we recommend checking the relevant requirements before placing your order.

Once your order has been shipped, you will receive an email from us containing your personal tracking number.
With this tracking link, you can check in real time where your package is at any moment.

We work with reliable shipping partners to ensure your order arrives safely and quickly.

Tip: If you haven’t received a shipping confirmation email, please also check your spam or junk folder.