Help & FAQs

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

You can enter your discount code during the payment process at checkout.

Please contact us as soon as possible. If your order is already on its way, unfortunately, we can't change anything—but we'll do our best.

No, it's not possible to combine campaigns. Please choose the option that's most convenient for you and take advantage of the respective promotions.

30°C, gentle cycle, inside out. Please also check the care label.

Many products have a size guide. You can find this next to the product images.

Don't worry if you encounter any difficulties during the checkout process. We offer several payment options to ensure you can complete your order without any problems. If you continue to have problems, our friendly staff is available to help. Simply contact us, and we'll be happy to help.

No, unfortunately, you cannot return underwear, including boxer shorts, for hygiene reasons. We apologize for this inconvenience, as we always want to ensure the health and safety of our customers. Please ensure you select the correct size and color before completing your order.