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Frequently Asked Questions

How do I return an item?

How can I return an item?

You can easily return your item via our returns portal. Log in there to register your return.

I need a return slip. How do I get it?

You can find all information about returns in our returns portal. There you will be told exactly how to proceed. You will need your E-mail and your Order number.

What about the shipping costs in case of refund?

Please note that shipping costs will not be taken into account in the case of a refund. Shipping costs are £10.01 GBP and are non-refundable for returns or exchanges.

Is there free return shipping and exchanges?

the Returns and Exchanges are no Free of Charge. You have to pay the shipping costs by yourself.

What to do in case of problems in the Returns Center?

If you're having problems with the Returns Center, it could indicate that the 14-day deadline has expired or the delivery has taken too long. Don't worry – we can check when you received the product based on the tracking number and will be happy to help you process the return manually.

What happens if I return with a voucher?

If you purchased and returned an item with a voucher, the voucher amount will be credited back to your account.

Where can I find the size chart?

Many products have a size guide. You can find it next to the product images.

How can I enter the discount code?

You can enter your discount code at checkout during checkout.

What happens if the payment process doesn't work?

Don't worry if you run into any difficulties with the checkout process. We offer a variety of payment options to ensure that you can complete your order without any hassle. If you continue to have problems, our experienced[ staff are at your service. Just contact us, and we'll be happy to help you.

I have ordered and would like to cancel?

We recommend you to let us know as soon as possible. It is important to know that we cannot always guarantee that the cancellation will be successful, especially if the order has already been processed or shipped. However, we will do our best to process your request.

How should I wash the item?

Please wash all items at 30 degrees on a gentle cycle and from the left side, also following the washing instructions on the care label of the item. Individual instructions may vary depending on the material and workmanship. By following the specific washing instructions, we ensure that the products retain their quality and provide pleasure for a long time.

Can I combine campaigns?

No, it is not possible to combine campaigns with each other. We ask for your understanding that each campaign offers specific conditions and benefits. Please choose the cheapest option for you and benefit from the respective promotions.

Can I return boxer shorts or other underwear?

No, unfortunately you cannot return underwear, including boxer shorts, for hygiene reasons. We ask for your understanding for this regulation, as we always want to ensure the health and safety of our customers. Please make sure that you choose the correct size and color before completing your order.

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