How do I return an item?
How can I return an item?
How can I return an item?
You can easily return your item via our returns portal. Log in there to register your return.
I need a return slip. How do I get it?
I need a return slip. How do I get it?
You can find all information about returns in our returns portal. There you will be explained exactly how to proceed. You will need your email and your order number.
What about the shipping costs in case of refund?
What about the shipping costs in case of refund?
Please note that shipping costs are not included in a refund
be taken into account. Shipping costs are not refundable for returns or exchanges.
Is there free return shipping and exchanges?
Is there free return shipping and exchanges?
the Returns and Exchanges are no Free of Charge. You have to pay the shipping costs by yourself.
What to do in case of problems in the Returns Center?
What to do in case of problems in the Returns Center?
If you're having problems with the Returns Center, it could indicate that the 14-day deadline has expired or the delivery has taken too long. Don't worry – we can check when you received the product based on the tracking number and will be happy to help you process the return manually.
What happens if I return with a voucher?
What happens if I return with a voucher?
If you purchased an item with a voucher and
If you sent it back, the voucher amount will be credited back to your account.
Where can I find the size chart?
Where can I find the size chart?
Many products have a size guide. You can find it next to the product images.
How can I enter the discount code?
How can I enter the discount code?
You can enter your discount code at checkout during checkout.
What happens if the payment process doesn't work?
What happens if the payment process doesn't work?
Don't worry if you have any difficulties during the payment process. We offer various payment options to ensure you can complete your order without any hassle. If you continue to have problems, our friendly staff are available to help. Simply contact us and we will be happy to help you.
I have ordered and would like to cancel?
I have ordered and would like to cancel?
We ask that you communicate this as early as possible. It is important to emphasize that we cannot always guarantee that the cancellation will be successful, especially if the order has already been processed or shipped. However, we will do our best to
to process your request.
How should I wash the item?
How should I wash the item?
Please wash all items at 30 degrees on a gentle cycle and from the left side, also following the washing instructions on the care label of the item. Individual instructions may vary depending on the material and workmanship. By following the specific washing instructions, we ensure that the products retain their quality and provide pleasure for a long time.
Can I combine campaigns?
Can I combine campaigns?
No, it is not possible to combine campaigns with each other. We ask for your understanding that each campaign offers specific conditions and benefits. Please choose the option that is most convenient for you and benefit from each
actions.
Can I return boxer shorts or other underwear?
Can I return boxer shorts or other underwear?
No, unfortunately you cannot return underwear, including boxer shorts, for hygiene reasons. We ask for your understanding for this regulation, as we always want to ensure the health and safety of our customers. Please make sure that you choose the correct size and color before completing your order.
