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How do I return something? It's easy via our Returns Center. There you can register your return with your email address and order number. I need a return slip. How do I get it? You can find all the information about returns in our Returns Center. There you'll find detailed instructions on how to proceed. All you need is your email address and your order number. What about shipping costs for refunds? Please note that shipping costs are not included in refunds. Shipping costs are not refundable for returns or exchanges. What should I do if I have problems at the Returns Center? If you have problems at the Returns Center, this could indicate that the 14-day period has expired or the delivery took too long. Don't worry – we can check the tracking number to see when you received the product and will be happy to help you process the return manually.

Germany: Shipping within Germany is via DHL. Delivery time is typically 2–5 business days, depending on DHL's current shipment volume. Switzerland: Shipping is via UPS. Customs fees and import duties levied by the Swiss authorities may apply. These costs are not included in the shipping costs and must be borne by the customer. Please inform yourself about the applicable regulations in advance. United Kingdom (England): We ship to England with UPS. Due to current customs regulations, our prices on the website are displayed without VAT. Additional customs fees and import duties may apply. We are working on a transparent solution for our local customers. United States (USA): We also ship to the USA with UPS. Please note that additional costs such as customs fees, import taxes, and documentation requirements may apply. These are not included in the shipping price and are the responsibility of the customer. Since regulations vary by US state, we recommend informing yourself about the respective regulations before ordering.

As soon as your order has been shipped, you will receive an email from us with your personal tracking number. You can use this tracking link to track the current location of your package at any time. We work with reliable shipping partners to ensure your delivery arrives safely and quickly. Tip: Check your spam folder if you haven't received a shipping confirmation.